FAQ

FAQs

How do clean my cuddle bears and woolies?

Hand wash Lima lay flat to dry. NEVER put Lima in dryer.

We always recommend hand washing them.

Can i use the washing machine to wash my bears and dolls?

All woollies and bear that are Wool stuffed or have Long straight luxury fur material should always be hand washed.

Limas made with soft short cuddle or ultra plush cuddle fur, and are not stuffed,can be washed on a delicate cycle.

ALWAYS lay flat to dry.

Can I put Cuddle Bear in dryer?

ALWAYS lay flat to dry. Never put in the dryer.

Do you do custom orders?

We offer limited custom orders. Please contact us for further information on custom orders info@munkinsstudio.com

Do you do wholesale?

Please contact us for further information at info@munkinsstudio.com

How long will it take to receive my order?

RTS orders take 3-5 business days to ship out.

Are items in my cart held until I checkout?
All items in cart are held for 5 minutes.

What is your shipping and return policy?
ALL SALES ARE FINAL

What if my order gets lost or damaged in the mail?

Once USPS receives your order it is no longer our responsibility. If your package gets lost or damaged, we CANNOT send a replacement.

If you would like to purchase shipping insurance, please email us and we will include it to your order for an additional charge.