How do clean my cuddle bears and woolies?
Hand wash Munkins lay flat to dry. NEVER put Lima in dryer.
We always recommend hand washing them.
Can i use the washing machine to wash my bears and dolls?
All woollies and bear that are Wool stuffed or have Long straight luxury fur material should always be hand washed.
Munkins made with soft short cuddle or ultra plush cuddle fur, and are not stuffed,can be washed on a delicate cycle.
ALWAYS lay flat to dry.
Can I put Cuddle Bear in dryer?
ALWAYS lay flat to dry. Never put in the dryer.
Do you do custom orders?
We offer limited custom orders. Please contact us for further information on custom orders firstname.lastname@example.org
Do you do wholesale?
Please contact us for further information at email@example.com
How long will it take to receive my order?
RTS orders take 3-5 business days to ship out.
Pre orders usually take 4-8 weeks to ship out. turnaround time can be found in the listing description for each item.
Are items in my cart held until I checkout?
All items in cart are held for 5 minutes.
What is your shipping and return policy?
ALL SALES ARE FINAL
What if my order gets lost or damaged in the mail?
Once USPS receives your order it is no longer our responsibility. If your package gets lost or damaged, we CANNOT send a replacement.
If you would like to purchase shipping insurance, please email us and we will include it to your order for an additional charge.
Digital Planner FAQ
I’m new to digital planning, how do I get started?
****Video coming soon****
If your order contains multiple items such as ( planner + stickers ) or ( notebook + stickers ) it means your file is zipped and needs to be unzipped first to access all your files.
Do I have to import the digital stickers one by one?
With most of our Digital stickers, we provide two types of file formats.
This is ready to use the Goodnotes app file. Import this file as a new notebook as it is into the Goodnotes and you’ll have all the stickers ready for you to use inside the file. ( Don’t unzip )
This file has all the stickers cropped with a clear background. You’ll need to unzip it first and then import it one by one in the app.
I love one of your templates but I want some changes, do you offer custom orders or design changes?
No, you can’t. All the templates sold are for personal use.
You may not resell, redistribute or share these templates in whole or in part for any reason; claim these designs as your own; or sell any design digitally or printed on any online store.
Return and Exchange
Munkins Planners and stickers are digital files and available for download once payment is completed. We can’t provide a refund or exchange or return. To avoid purchasing that doesn’t work with your device, please read the description thoroughly and inquire about any of the products prior to your purchase.
All Sales are final.